Cisco Reside in Amsterdam was unbelievable in some ways, together with the power and deal with AI and the way to seize the chance. It was high of the agenda in each dialog and each session, together with one which I had the good pleasure of delivering on middle stage with Carlos Pereira, Fellow & Chief Architect, Buyer Expertise at Cisco.
Give attention to worth
One among my key takeaways is that we should not view AI as a magic resolution or the one resolution. As IT leaders, it’s crucial that we deal with delivering enterprise worth, on figuring out the use instances that make sense and can ship return on funding.
And some of the compelling use instances for AI is in customer support, and I used to be delighted to speak our viewers by a few of the enhancements we now have pushed in our personal Technical Help Heart (TAC), utilizing AI. They embody self-service help with our AI Assistant and predictive {hardware} failure evaluation and remediation – all totally automated!
Carlos stepped up the tempo speaking us by a few of the extra use instances we now have recognized in CX, together with utilizing agentic AI to allow hyper-automated provisioning and defending in opposition to ever-expanding cyber threats. He offered insights on the extra dangers that utilizing AI can introduce to your infrastructure and the way to mitigate these. And a few essential steering on how to make sure you obtain ROI. You possibly can entry the video replay and the presentation from our session, Accelerating Infrastructure Modernisation and Execution Methods for AI now!
As well as, the remaining recorded classes from Cisco Reside in Amsterdam shall be posted in the On-Demand Library by March 3. Make sure to bookmark the location and compensate for any recorded classes you’ll have missed.
My deepest gratitude
I wish to lengthen a heartfelt thanks to everybody who made Cisco Reside 2025 in Amsterdam an unforgettable occasion. This consists of our clients, companions, audio system, and the Cisco Buyer Expertise and Cisco groups. Your enthusiasm, presence, and ongoing suggestions encourage us to maintain innovating and to maintain “Going Past.”
Thanks for being a part of this journey. I sit up for persevering with our collaboration as we form the way forward for expertise collectively. Please share your ideas on the occasion within the feedback part under!
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