Working intently with prospects who develop and deploy community automation, I’ve typically heard the query: “Is the configured community service really delivered in response to buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.
It may be tough to get the fitting configuration in place in time for any vendor. However even as soon as it’s performed, you might understand the shopper nonetheless hasn’t obtained the fitting service, although the community is accurately configured.
For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the companies provisioned are certainly the companies delivered. As emphasis on buyer expertise has steadily grown through the years, I’ve noticed a big increase in automation initiatives amongst Cisco Crosswork Community Providers Orchestrator (NSO) prospects.
However what if we might additional improve this revolutionary strategy by taking automation to the following stage? Wouldn’t or not it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?
Take a look at and monitor companies delivered to the shopper
The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned companies are delivered in response to buyer expectations. The combination of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) presents a sturdy resolution to deal with this prevalent challenge.
These highly effective instruments make it straightforward to increase an present, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the shopper. This mix not solely reduces complexity and time to worth but additionally ensures the superior experiences your prospects demand.
Listed here are among the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:
Take a look at and confirm companies earlier than finish customers are uncovered
One of many standout options of this integration is the flexibility to actively confirm that companies work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you’ll be able to guarantee community and repair connectivity from day zero. This proactive strategy signifies that companies are examined and verified even earlier than finish customers are uncovered to them.
Monitor service high quality repeatedly for constant, dependable experiences
Guaranteeing that provisioned companies proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady lively measurements, you’ll be able to achieve enhanced service high quality insights from the top customers’ perspective. This ongoing monitoring helps preserve the integrity and efficiency of companies, guaranteeing a constant and dependable person expertise.
Establish and resolve issues sooner
Alerting and distant testing capabilities make it straightforward to detect and automate superior check situations akin to DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, companies, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.
Scale back guide effort and improve operational effectivity
Automating check sequences and troubleshooting may also help considerably cut back the necessity for guide area efforts. With the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to give attention to fixing “actual issues” fairly than blaming the community. This results in extra environment friendly operations and faster resolutions.
Obtain a superior buyer expertise
At present’s service suppliers are underneath elevated strain to monetize community and know-how investments by way of service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the shopper expertise, they should develop and ship new B2B and B2C companies tailor-made to buyer necessities that may be quickly launched, examined, and iterated.
By actively verifying companies, repeatedly monitoring service high quality, facilitating sooner drawback decision, and lowering guide efforts, service suppliers can guarantee a superior service expertise for his or her prospects. The highly effective mixture of Cisco Crosswork Community Providers Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but additionally elevates the general high quality of community companies—finally resulting in increased buyer satisfaction and loyalty.
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may also help you ship a superior buyer expertise.
Extra assets
A service supplier structure for AI-ready connectivity
Cisco Automation Developer Days 2025
What’s community provisioning?
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