At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our purpose with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the great know-how required to beat the challenges of right now’s technological setting. Let’s dive into the main points of what Assist Enablement at Black Belt appears to be like like:
Stage 1: Foundational Assist Expertise
- Self-Diagnosing Points: Be taught to determine and troubleshoot frequent issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers the right way to arrange and handle Sensible Accounts, in addition to the right way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The best way to Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting expertise to deal with frequent technical points.
- Greatest Practices: Be taught the perfect practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by sensible software.
- Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Monitor content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the most recent expertise tendencies and sensible insights, we be sure that our companions are well-equipped to ship distinctive help and preserve clean operations for his or her prospects.
Go to the Black Belt Academy right now to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your method.
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