The Dallas Cowboys, an iconic NFL franchise, elevate buyer expertise and collaboration with Webex Contact Heart, Webex Suite, and Cisco Gadgets.
The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, aren’t solely champions on the sector but in addition off it, due to their dedication to innovation. With Webex and Cisco know-how, the Cowboys are main the way in which in enhancing collaboration and the fan expertise, embodying innovation as a core model worth. Key figures from the group, together with the Chief Data Officer, Director of Ticket Gross sales, and Director of IT, have shared insights into how these applied sciences are integral to their operations.
The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for the franchise’s operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly related via Webex and Cisco, enabling environment friendly collaboration amongst company workers and enhancing the fan expertise. The know-how helps varied features, from ticket gross sales to customer support, guaranteeing that followers obtain top-notch help.
Webex Contact Heart performs an important position within the Cowboys’ customer support technique, offering a complete resolution that enhances agent productiveness and buyer interactions. The platform’s simplicity and integration with the Cowboys’ CRM system permit brokers to deal with calls effectively and personalize interactions, considerably enhancing the general buyer expertise. This integration is important for sustaining excessive ranges of service and operational effectivity.
Webex Powers Cowboys’ Connectivity
AT&T Stadium, a venue for varied occasions past soccer, advantages from Webex Contact Heart’s dynamic routing capabilities, which be sure that prospects are related to the precise brokers rapidly. This reduces wait occasions and streamlines the method, enhancing the shopper expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and concentrate on necessary conversations.
The Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work surroundings, permitting seamless communication and coordination throughout totally different areas. Options like background noise elimination and real-time captions improve the assembly expertise, guaranteeing that each one individuals stay engaged and productive. The suite’s cloud-based nature makes it straightforward for the group to remain related, whether or not at The Star, on the highway, or throughout coaching camps.
Cisco collaboration units and the Management Hub administration portal are integral to the Cowboys’ operations, offering dependable communication instruments and centralized administration of their know-how stack. Occasions like TechCon, the Cowboys’ inner convention, have been elevated via Webex Occasions, showcasing the group’s newest know-how options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace AI-powered collaboration and buyer expertise improvements, they continue to be assured in Cisco’s capability to offer safe, dependable, and scalable options for the long run.
Webex Contact Heart considerably impacts ticketing by streamlining the method and guaranteeing that followers obtain well timed and correct details about their purchases. This effectivity extends to visitor providers, the place the platform’s strong options allow fast decision of inquiries and points, enhancing total satisfaction. The combination of Webex Contact Heart with the Cowboys’ present programs permits for seamless information movement, offering brokers with the data they should provide customized service. Because of this, the Cowboys can keep a excessive normal of service, guaranteeing that each fan interplay is optimistic and memorable.
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